EE review: premium provider with the best mobile network

EE, a leading UK mobile network operator owned by BT Group, is recognised for its superior network reliability, fast speeds, and advanced features like 5G, WiFi calling, and VoLTE. It offers SIM-only, pay monthly, and pay-as-you-go plans, along with perks like Inclusive Extras and optional roaming add-ons.

The UK telecommunications market is highly competitive, with multiple mobile service providers offering various plans to meet diverse customer needs. Among these providers, EE stands out as a leading player in mobile telephony in the UK. From SIM-only deals to pay monthly plans and advanced network infrastructure, EE has built a reputation as a reliable service provider for individuals and businesses alike.

In this article, we will explore EE’s offerings, its ownership, and why it is considered the best network in the United Kingdom. Whether you’re looking for premium options, reliable connectivity, or premium perks, EE has something for everyone.

What is EE?

EE is a Mobile Network Operator (MNO) in the UK that provides mobile telephony services, including pay monthly plans, SIM-only deals, and pay-as-you-go (PAYG) options. EE is known for its robust network infrastructure, offering seamless connectivity across the country.

Who owns EE?

EE is owned by BT Group, one of the largest telecommunications companies in the United Kingdom. BT Group acquired EE in 2016, solidifying its position in the UK telecommunications market and expanding its offerings to include broadband, TV, and mobile services.

Is EE the best mobile network?

Yes, according to RootMetrics’ UK RootScore, EE offers the best overall performance among mobile service providers in the UK. This accolade is based on network reliability, speed, and overall user experience.

Opensignal also recognises EE as the leader in mobile network experience, stating that EE retains the UK mobile network experience crown for providing exceptional download and upload speeds, as well as reliable connectivity.

Why is EE the UK’s best mobile network?

EE’s status as the UK’s best mobile network is attributed to its widespread coverage, high data speeds, and investments in next-generation network infrastructure. It has a significant presence across the United Kingdom, ensuring that users enjoy uninterrupted service in both urban and rural areas. For example, EE is arguably the mobile phone network performing best in network congestion areas like central London.

What is the most reliable mobile network in the UK?

EE is considered the most reliable mobile network in the UK due to its consistent performance, as highlighted by multiple independent reviews, including RootMetrics and Opensignal.

Do EE plans support WiFi calling?

Yes, EE plans support WiFi calling, allowing users to make and receive calls over a WiFi connection. This feature is particularly beneficial in areas with limited mobile signal.

Do EE plans support 5G and VoLTE?

Yes, EE plans support both 5G and Voice over LTE (VoLTE), providing faster download speeds, lower latency, and crystal-clear voice calls.

Which providers use the EE network?

Several MVNOs use EE’s network infrastructure to deliver mobile services, including: 1pMobile, Utility Warehouse, IQ Mobile, Your Co-op, Ecotalk, Lycamobile, Spusu, RWG Mobile.

These alternative providers benefit from EE’s reliable network while offering competitive pricing to their customers.

What are EE inclusive extras?

EE offers Inclusive Extras as part of its pay monthly plans, allowing customers to choose from a variety of perks. Options include:

• Apple One Individual
• Netflix Premium
• Google One
• Xbox Game Pass Ultimate
• TNT Sports on discovery+

Customers can select the Inclusive Extra that best suits their entertainment or storage needs.

What is EE roam abroad inclusive extra?

EE’s Roam Abroad Inclusive Extra allows customers to use their data, calls, and texts in select international destinations without incurring additional charges. This feature is ideal for frequent travellers looking to stay connected without high roaming fees.

Why is EE so expensive?

EE is often considered a premium provider due to its investments in advanced network infrastructure, including 5G coverage, WiFi calling, and VoLTE capabilities. While its plans may be pricier than budget providers, the cost reflects the quality, reliability, and range of services offered.

What payment methods does EE accept?

EE offers flexible payment methods depending on the type of plan:

• Pay monthly contracts: Payments are made via direct debit.
• Pay as you go (PAYG): Payments can be made using a debit or credit card.

Can I keep my old telephone number?

Yes, you can keep your old telephone number when switching to EE. The process is regulated by Ofcom and involves obtaining a PAC (Porting Authorisation Code) from your current provider and sharing it with EE.

What are EE WiFi hotspots?

EE provides access to WiFi hotspots across the UK, enabling customers to connect to the internet without using their mobile data. This service is particularly useful for staying connected on the go.

Is EE a good provider?

EE is a strong choice for users who prioritise performance, reliability, and premium features. However, its suitability depends on the specific needs of the user.

Is it good for budget-conscious users?

EE is considered a premium provider and may not be the best choice for budget-conscious users seeking low-cost plans. Alternative providers using EE’s network offer more affordable options.

Is it good for tech-savvy users?

Yes, EE is an excellent option for tech-savvy users. It supports:

• WiFi calling
• VoLTE
• 5G connectivity

These features ensure high-quality communication, faster data speeds, and a seamless mobile experience.

Is it good for international travellers?

While EE offers the Roam Abroad Inclusive Extra, roaming is not automatically included in all plans. Users must opt for specific add-ons to use their allowances abroad, which can increase costs for frequent travellers.

How to top up your pay-as-you-go EE SIM?

You can top up your SIM direct from your phone:

Top up by phone

You can top up by credit or debit card, top up someone else’s phone or redeem an E-voucher by phone.

Call 150 from the EE device you want to top up - have your payment card or details to hand Choose Top Up and follow the payment instructions.

Top up abroad

• Call +44 7953 966 150 and top up using a credit or debit card
• Or call 360 directly from your EE phone.

Top up by text

If you’ve already registered a credit or debit card with EE, you can top up by text.

Text the following details to 150 from your EE phone:

• the letters CR
• the last 4 digits of your registered credit or debit card number
• the amount you want to top up, between £5 and £95

For example, to top up £20 with card ending in 1234 text CR 1234 20 Remember to include spaces between each set of digits.

How do I check my credit balance?

You can check your balance by texting BALANCE to 150.

How does EE compares to the other major networks?

EE offers the best overall network performance compared to the other mobile service providers O2, Vodafone and Three.

Final thoughts

EE is a leading mobile network provider in the UK, known for its exceptional performance, extensive coverage, and premium features like WiFi calling and 5G. While it may not be the cheapest option, its reliability and perks make it a strong contender in the UK telecommunications market.