O2 review: mobile provider with perks

O2 is a premium UK mobile provider offering reliable network coverage, free EU roaming, early event ticket access, and perks like exclusive privileges at The O2 arena. It supports SIM-only, contract, and pay-as-you-go plans.

O2 has long been one of the UK’s most recognised mobile telephony providers, offering a range of plans and services to cater to all kinds of users. Whether you’re looking for contract phones, SIM-only plans, or pay-as-you-go options, O2 has built its reputation on flexibility and a host of exclusive customer benefits. But how does it stack up against competitors like EE, Vodafone, and Three? And what makes O2 stand out in a crowded market?

This in-depth review will explore O2’s offerings, from its network coverage and customer perks to EU roaming policies and more. By the end, you’ll have a clear picture of whether O2 is the right mobile provider for your needs.

What is O2?

O2 is a major player in the UK telecommunications industry. As a mobile network operator (MNO) owned by Telefónica, it provides a wide range of services aimed at both individual consumers and businesses. O2’s diverse product portfolio includes:

• Contract phones: Ideal for those who want a bundled device and plan.
• SIM-only plans: A more flexible option for users who already own a phone.
• Pay-as-you-go: Perfect for those who prefer a no-commitment approach to managing their mobile usage.

Its position as a telecommunications leader is supported by robust customer service and reliable mobile network coverage, ensuring users can stay connected virtually anywhere in the UK.

Also, O2 offers perks like exclusive access to events, early ticket releases, and unique privileges at The O2 arena.

The O2 arena sponsorship: perks for O2 customers

One of O2’s most recognisable partnerships is its sponsorship of The O2 arena in London, a world-renowned entertainment venue. Through this sponsorship, O2 customers enjoy a suite of benefits that enhance their experience when visiting the venue.

What is The O2?

The O2 arena is a state-of-the-art indoor venue located in southeast London. As part of the larger O2 entertainment district, it hosts concerts, sports matches, and other high-profile events. Known for its outstanding acoustics and modern design, The O2 is one of the most popular entertainment destinations in the UK.

For O2 customers, visiting The O2 comes with added perks, making events even more enjoyable.

Free wifi

Stay connected with free Wi-Fi provided by O2 at The O2 arena. Whether you’re posting about the show, messaging friends, or browsing online, this service ensures you won’t miss a beat, even in a crowded venue.

The O2 Blueroom

For a VIP-like experience, O2 customers can access the exclusive O2 Blueroom. This private lounge offers a relaxed atmosphere to unwind before an event. Designed to elevate the customer experience, it’s a unique benefit that sets O2 apart from other mobile providers.

Priority queue

Say goodbye to long wait times. O2 customers can skip the standard entry lines with the Priority queue. Simply present your offer in the O2 Priority app, and you’ll be enjoying your event faster than ever.

Free cloakroom

If you’re heading to the O2 Blueroom before an event, you can also take advantage of the free cloakroom service. This thoughtful perk allows you to store your belongings securely while you enjoy the show.

Tickets

One of the most popular benefits for O2 customers is early access to event tickets. Through the Priority app, customers can secure tickets up to 48 hours before they are released to the general public. This exclusive access often makes the difference for fans eager to attend high-demand events.

Free inclusive EU roaming

For frequent travellers, O2 offers one of the most compelling features: free EU roaming. Unlike many other providers, O2 allows customers to use up to 25GB of their UK data allowance while travelling within the European Union at no extra cost. This is a significant advantage for those who often travel abroad and want to avoid high roaming charges.

Whether you’re streaming music during a European city break, searching for local restaurants, or using translation apps on holiday, O2’s inclusive EU roaming ensures you stay connected without worrying about hidden costs.

What is EU Roaming?

EU Roaming refers to the ability to use your mobile phone in EU countries without incurring additional charges. This includes data usage, calls, and texts, all of which are treated the same as if you were in the UK. For O2 customers, this feature is included at no extra cost in their plans, making it an excellent choice for international travellers.

How good is O2 mobile coverage?

When it comes to network performance, O2 delivers reliable coverage across the UK. According to RootMetrics’ UK RootScore, O2 ranks between Vodafone and Three in overall performance. While its speeds may not match those of EE in some areas, O2’s coverage is more than sufficient for most users.

O2 also offers several advanced features to enhance connectivity:

• WiFi calling: Seamlessly make calls and send texts using a WiFi connection, perfect for areas with weak mobile signal.
• VoLTE (Voice over LTE): Enjoy high-definition voice calls and faster call connections over 4G.
• 5G connectivity: O2’s growing 5G network ensures ultra-fast data speeds and low latency, available in an increasing number of locations.

Which providers use the O2 network?

In addition to its own services, O2 powers several Mobile Virtual Network Operators (MVNOs), including Giffgaff, Sky Mobile, and Tesco Mobile. These providers leverage O2’s infrastructure while offering competitive pricing and tailored plans.

Why is O2 so expensive?

O2 is often considered a premium provider, and as such, its prices can be higher than some of its competitors. However, this higher cost is justified by the benefits included with O2 plans, such as perks like Priority Tickets, free Wi-Fi, and access to exclusive areas at The O2 arena. Customers also enjoy high-quality network coverage and advanced features like 5G and WiFi calling, which contribute to the overall value.

Can I keep my old telephone number?

Yes, keeping your old telephone number when switching to O2 is straightforward and regulated by Ofcom. The process involves providing your PAC (Porting Authorisation Code) from your current provider and sharing it with O2. The switch is typically completed within one working day.

O2 WiFi: WiFi hotspots

O2 customers can enjoy free access to thousands of WiFi hotspots across the UK. Found in convenient locations such as cafés, train stations, and shopping centres, these hotspots help customers save data and stay connected while on the go.

Offers included

O2 enhances its plans with a variety of offers, including:

• 3 months of Disney+, Amazon Prime, or Amazon Music Unlimited.
• Audible, McAfee, and other subscription services.

These options provide extra value and are an excellent way to enjoy premium entertainment or security tools at no additional cost.

Is O2 a good phone provider?

Let’s break down how O2 performs for different types of users.

Is it good for budget-conscious users?

O2 is a premium provider, and its prices reflect this. However, the added perks and strong network coverage may justify the higher cost for customers seeking extra value.

Is it good for tech-savvy users?

Yes. O2 offers:

• WiFi calling for seamless communication.
• VoLTE for crystal-clear voice quality.
• 5G connectivity, ensuring lightning-fast internet speeds.

Is it good for international travellers?

Yes, O2’s free EU roaming makes it a standout choice for travellers, allowing you to use up to 25GB of your UK allowance without extra fees.

How to top up your pay-as-you-go O2 SIM?

Topping up your O2 Pay-As-You-Go SIM is easy, with multiple options to suit your needs.

Top up by phone

Call 4444 for free from your O2 mobile or 08456 062 277 from a landline. Follow the instructions and have your payment method ready.

Top up abroad

If abroad, you can call 4444 or dial *111*# and follow the prompts. Ensure you have your credit card or debit card details handy.

How do I check my credit balance?

Dial 4444 from your mobile to check your remaining balance for free.

How does O2 compare to the other major networks?

When compared to EE, Vodafone, and Three, O2 sits in the middle in terms of coverage and performance. However, it stands out for its free EU roaming and customer perks like its O2 arena partnership.

FAQ

Can I upgrade my phone early on an O2 contract?

Yes, O2 offers the option to upgrade your phone early. Depending on your plan, you may need to pay off the remaining cost of your device or switch to a new contract.

Final thoughts

O2 is more than just a mobile service provider; it’s a premium brand that offers reliable network coverage, advanced features, and exclusive perks. While its plans may be pricier than some competitors, the value it delivers through free EU roaming, early event access, and strong customer support makes it a solid choice for many users.