How to switch mobile service providers in the UK: The text-to-switch process

Switching mobile providers in the UK is easy with Ofcom's text-to-switch process. Simply check your contract status by texting "INFO" and request a PAC or STAC code via text to keep your number or get a new one.

How to switch mobile service providers in the UK: The text-to-switch process

Switching mobile service providers in the UK has never been easier, thanks to the introduction of the text-to-switch process by Ofcom. Whether you’re frustrated with your current provider’s service, looking for better coverage, or aiming to save money, this streamlined approach allows you to take control without lengthy phone calls or complicated procedures.

This guide explains why you might consider switching, how to prepare for the process, and the exact steps to follow. Let’s dive in and make your transition to a better mobile service provider effortless.

Why switch mobile phone providers?

There are many reasons why people choose to switch mobile providers. From poor service quality to underused benefits, it’s worth exploring whether a different provider might better meet your needs. Here are some common motivations:

  1. Dissatisfaction with your current provider’s performance
    If you frequently experience dropped calls, poor coverage, or slow mobile data (especially in busy or remote areas) you might not be getting the service you want. A better mobile network could offer more reliable coverage and faster speeds.

  2. Paying for perks you don’t use
    Many mobile plans come with added extras, such as streaming subscriptions or data-sharing options. While these perks sound appealing, they’re not useful if you don’t actively use them. Switching to a leaner plan could save you money.

  3. Limited international roaming options
    Travelling abroad can be expensive without the right roaming plan. If your provider doesn’t offer affordable international rates or sufficient coverage, a switch to one with a more comprehensive global package might make sense.

Could I save money?

Yes, many customers find that switching to a SIM-only plan or a pay-as-you-go option reduces monthly expenses significantly, especially if they’ve already paid off their handset.

What to do before switching mobile providers

Switching providers isn’t something to rush into. Taking a few preparatory steps can help you avoid disruptions or unexpected costs.

How to check your contract status?

Understanding where you stand with your current provider is essential. Text “INFO” to 85075, and you’ll receive a message detailing your contract status, including any early termination fees or outstanding charges. Knowing this information upfront will help you decide the best time to switch.

Do I need a new SIM if I change providers?

Yes, switching providers means receiving a new SIM card from the new service provider. Most providers will send the new SIM by post, ensuring a seamless transition.

Do I need to cancel my phone plan before switching?

No, cancelling your phone plan yourself isn’t necessary. Using the text-to-switch process, your new provider will handle the transition, ensuring you don’t lose your telephone number or experience unnecessary delays.

What company will pay off my phone if I switch?

It is unlikely a company directly pays off your remaining device payments. However, ensuring your phone is unlocked (able to work on any network) can give you the flexibility to switch providers without needing a new device.

How to switch mobile phone providers without paying?

If you’re out of contract, switching mobile providers is free. Use the text-to-switch process to avoid any hidden fees. If you’re still in contract, ensure you fully understand any penalties for leaving early by checking your contract status as outlined above.

Select a new provider

Once you’re clear about your current contract and device situation, it’s time to choose a new provider. Look for one that offers mobile services tailored to your needs, whether it’s faster data speeds, better international coverage, or a more affordable plan.

Researching the good mobile networks and providers in your area can ensure that your next choice improves your overall experience.

The text-to-switch process: The easy steps to follow

The text-to-switch process, introduced by Ofcom, is designed to make switching providers straightforward and hassle-free. Here’s how it works:

  1. It eliminates the need to call your current provider, saving time and avoiding uncomfortable conversations.
  2. By texting specific codes, you can quickly request what you need to switch.
  3. Your new provider will handle the technicalities, ensuring a smooth transition within one working day.

If you want to keep your existing number (PAC)

If retaining your current phone number is a priority, you’ll need a porting authorisation code (PAC). Here’s what to do:

  1. Text “PAC” to 65075.
  2. Your provider will send the PAC code along with details about any outstanding fees or charges.
  3. Share the PAC code with your new provider during the sign-up process.
  4. The transfer is usually completed within one working day, allowing you to continue using your number on the new network.
PAC code request

How to switch mobile service providers using a PAC code to keep your existing number

How do I give my PAC code to my new provider?

The PAC code can be entered during online sign-up or provided to your new provider’s customer service team.

If you want a new number (STAC)

If you prefer starting fresh with a new number, you’ll need a service termination authorisation code (STAC). Follow these steps:

  1. Text “STAC” to 75075.
  2. Your provider will send the STAC code and other relevant account details.
  3. Provide the STAC code to your new provider when setting up your plan.

How do I give my STAC code to my new provider?

Like the PAC code, the STAC code can be entered online or shared with your new provider during the onboarding process.

How long does it take to change a mobile provider?

Switching providers using the text-to-switch process is quick and efficient. Your new provider must complete the switch within one working day. Any loss of service during the transition should be minimal, and providers are required to compensate you for significant delays or disruptions.

How to avoid double charges when switching?

To protect consumers, Ofcom has banned mobile providers from charging notice periods that extend beyond the switch date. This means you won’t pay for overlapping services during the transition.

FAQ

Does your number change when you switch providers?

Not necessarily. Using a PAC code ensures that your number transfers to the new provider. However, opting for a STAC code will result in a new number being assigned.

Final thoughts

Switching mobile service providers in the UK is now a straightforward process thanks to Ofcom’s text-to-switch process. By understanding your contract, choosing the right provider, and using the correct code (PAC or STAC), you can transition smoothly without losing your number or overpaying.